Jira Communications Ltd, PO Box 38, Waimate 7960, South Canterbury, New Zealand.
ph: (03) 689 1374,  fax: (03) 689 1375
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Jira Communications Ltd developed from the former Radio Repair Services which operated as a sole trader business in Auckland from 1974 on contract servicing of fleet Pye Cambridge Radio Telephones. The business has operated variously in Nelson, Invercargill and Dunedin where in 1990 due to growth it had to be restructured into  the present company format. In its present form it now hosts some of the most advanced technologies in the fields represented in this website. It has expanded its business nationwide and in addition supplies into a number of countries across the world. It remains a family owned business with highly qualified staff. In addition to core contractual services, it can also provide full Taxation & Accountancy Services, Payroll Management, Consultancy and Project Management. Whilst importing critical equipments in respect of contract obligations, the company policy remains to support local business and to seek out local resources wherever possible..
Terms of Trade
 
For our NZ Customers - it is to be accepted that these are the terms and conditions on which we will do business. Other (international) customers can use as a general guideline.
 
Ordering:    Fax or email your order on company letterhead with details of
(a) what you want,
(b) who to invoice, and
(c) where to deliver it.
 
Prepayment:  We ask for payment in advance for international orders, "import to order", first time new customers, Trademe Sales, or wherever circumstances may warrant.(including local overdue account, stop-credit etc).
 
Proforma. We send a proforma on letterhead to formalise a spot price offer where pre-payment is required within 48 hours.
 
Invoicing:   
For customers who choose to pay on proforma (most) we send a GST Receipt with delivery of the goods.
For customers who request a more formal procedure, on receipt of a definite order, a tax invoice can be forwarded to enable payment.
In either case, if payment takes longer than 48 hours and if the dollar value has changed in the meantime we may have to requote the price.
 
Statements:  Please pay on invoice by the due date as statements are NOT issued.
 
Cancelling Orders.  A customer who has placed a firm order and who then wishes to cancel the order must inform us as early as possible in the process. This is because when the order was placed, we booked production space at the overseas factory. There may be costs involved in cancelling an order where it has reached the production phase at the factory.
 
Overdues:    Accounts remaining unpaid beyond the due date may be placed with Clement Collections of Christchurch and all costs incurred in recovering payment may be added to the account over and above the initial amount.
It is absolutely crucial that if there is any reason why any NZ account should not be settled in full by the invoiced due date, please advise us before it becomes overdue for payment -  PLEASE!
General Business  03 689 1374
Service Helpdesk  03 741 1219
 
 
Service Charges /Hr:
Accountancy/Payroll    @ $80+GST
Service non-contract   @ $72+GST
Service Contract rate  @ $56+GST
Daylight Saving  rate  @ $68+GST
Online support @ $18+GST /0.25hr
Mileage ex-Waimate     @ 70c/Km
Ferry, Air, Accommodation etc
                  by arrangement.
 
Return To Base (RTB) Warranties
You return it to us at your expense.
The manufacturers warranty covers parts & labour
for fixing faults or defects in the manufacturing
process which cause the product to malfunction
in service.
NOTE: Does not cover failure caused by external
factors such as power spikes, lightning,
vandalism, carelessness, user errors,
subsequent damage resulting from neglect to
take protective action (eg switch it off?), or
further damage resulting from failure to take
reasonable action to prevent further
deterioration etc ( Example: it was buzzing
loudly for a week but it kept working then it started
smoking so thats when we decided to call you).
PLEASE - Tell us immediately of any problems!
 
New installations
Software setup assistance includes 30 days
free support by Telephone, Email, Skype, MSN
Remote_Desktop or as available.
Service Contracts  available on request
 
Disclaimer Note
We provide support for product we supply but
not for external service applications supplied by
others.We cannot intrude on Agreements and
Contracts you may have with others.(eg we do
not service your modems or routers or telephone
lines just because you may access your time
clock over the internet).
 
Details:
1)        We offer to import select product as a service and on behalf of trade customers who contact us knowing what they want, providing we can get it, the price is acceptable, and it is understood there will be a delay until it arrives from the overseas suppliers. (delivery times can range from 3 days to 45 days depending on product type, supplier, and country of origin). Please note that overseas purchases must be paid for when the order is placed, and are not refundable or returnable outside of warranty related issues or by mutual agreement. These are terms set by our overseas suppliers for small orders and represent standard procedure for this type of transaction.
 
2)        Most electronic product listed here is ready for use out of the box, some may require minimal self-installation, and those which do require professional installation typically can be fitted by a suitably qualified local tradesperson.
 
3)        RTB (Return to Base) Warranty: We provide warranty and service for product we source. If it faults within the warranty period, you must return it to us.
 
4)        Final sales prices are indexed to the NZ dollar international currency exchange rate. Please contact us for current pricing before placing an order.  
 
5)        NZ customers please note that the overseas currency list prices as displayed in some of our web pages do NOT represent final NZ selling prices. International money transaction fees, import freight costs, Customs Fees, Duties and User Charges, Tax, Admin and local Courier charges all have to be included in the process of arriving at the final NZ sale price. We list the overseas prices in some instances because (i) we also export to Pacific countries who transact in other currencies and (ii) to itemise a list of options or accessories that are available.
 
6)        As stated above, our overseas suppliers require us to pay cash in advance before they will ship small order product. In the past, we typically obtained the equipment from our overseas suppliers and supplied it in good faith on the assurance of the customer that it would be paid for promptly. Unfortunately, a few customers who received their orders then delayed payment and caused us cash/credit problems. For this reason, at our discretion, customers may be expected to make payment at an agreed rate at the time the order is placed or where the case may merit our importing in advance of payment and a firm order has been received, we reserve the right to then hold the imported equipment until payment is received.
 
7)     The rule is "Do not place an order if you are not 100% committed to buying the equipment". We will do our best to answer your questions and supply requested material so that you can be informed before you make a decision to purchase. If you do place an order, you will be expected to pay for it. These are not off-the-shelf retail products but each order is individually manufactured per customer. For this reason there are no returns and no refunds outside of warranty related matters and/or by mutual agreement.
How it works:
When a firm and definite order is placed with us, we then book production space at the overseas factory. The factory then adjust their production schedules to include the order from NZ. It is a difficult process to undo the production schedule after it has been implemented.
Further, if the product has already reached production phase and the customer then decides to cancel his order then it is too late and the order can not be stopped and will have to be paid for.
Cancelling a firm order after it has been booked for production causes enormous difficulties both here and overseas and puts the service at risk.
Obviously we will do our best to assist genuine customers who wish to cancel an order with good reasons. We have little sympathy for customers who place a firm order but then do not advise they have changed their mind and allow the manufacturing process to run its course and only then refuse to pay, In such cases where costs have been incurred and are not able to be recouped, we do pursue the matter as we have done successfully in the past.
Example:
We had to pursue reluctant legal action against a customer who placed a firm order which was imported but held because payment was not received by the time the goods arrived in NZ as required by our Terms of Supply. The customer then wanted the goods released to him before he would make payment. When this did not happen, the customer attempted to cancel the order arguing that he should not have to pay for it because (i) it had never been received by him and (ii) the order was placed by email which did not have his signature and consequently there  was not a legally binding contract. The judgement went against the customer in respect of all points including costs.
Summary: If you place a firm order and allow it to run its course without attempting to cancel it in sufficient time then expect to have to pay for it.
 
8)        Again - Please note our Policy on Overdues accounts and on orders which are placed but not paid for (see above). This warning should not have any relevance for a reliable and honest customer but we have to put it in here to cover ourselves against eventualities.
Thanks for your understanding