Terms of Trade 

For our NZ Customers - it is to be accepted that these are the terms and conditions on which we will do business. Other (international) customers can use as a general guideline.

 

Ordering:    Fax or email your order on company letterhead with details of

(a) what you want

(b) purchase order # (or name)

(c) address for accounts

(d) address for delivery.

 

Prepayment:  We ask for payment in advance from first time new customers, international orders, "import to order", internet sales (Trademe, Sella etc), or wherever circumstances may warrant.(including local overdue account, stop-credit etc)..

Proforma  This is a form of offer on letterhead formalising details as agreed in prior discussion. Import Spot Prices where quoted reference today's currency exchange rate and associated overseas costs. The daily Spot Price can reflect the best options for buying.

 

Payment Options :   
Customers who already have established credit pay on 20th month standard terms or as specified in the header of the invoice.

For import orders wishing to take advantage of the Spot Price rate:

1) Payment in full is required the same day as the offer..
2) Where approved the spot price offer can be extended to 30 days by payment of 60% of quoted Spot Price with Order. The balance of 40% plus any additional administration costs which may become applicable due to any delay between the time the quotation was given and when the order was confirmed is due for payment by the 20th month following delivery.  (Any additional costs may include factors beyond our control such as exchange rate fluctuations, international freight fuel tax variations, etc).

 

Statements:  Please pay on invoice as statements are NOT issued.

 

Cancelling Orders.  A customer who has placed a firm order involving manufacturing process either in NZ or overseas and who then wishes to cancel the order must inform us as early as possible in the process. This is because there may be costs involved in cancelling an order where it has reached the production phase. In such cases the customer will be expected to pay the costs associated with a late cancellation.

 

Overdues:    Accounts remaining unpaid beyond the due date may be placed with Clement Collections of Christchurch and all costs incurred in recovering payment may be added to the account over and above the initial amount.

It is absolutely crucial that if there is any reason why any NZ account should not be settled in full by the invoiced due date, please advise us before it becomes overdue for payment -  PLEASE!

Accountancy/Payroll --@ $85+GST
Service rate         -@ $72+GST
Contract rates as applicable
Support Staff x 0.5 above rates
Online support 15mins @ $20+GST
Mileage ex-Waimate/km-@ 74c+GST
Ferry, Air, Accommodation etc
by arrangement.

Return To Base (RTB) Warranties

You return it to us at your expense.

The manufacturers warranty covers parts & labour for fixing faults or defects in the manufacturing process which cause the product to malfunction in service.

NOTE: Does not cover failure caused by external factors such as power spikes, lightning, vandalism, carelessness, user errors, subsequent damage resulting from neglect to

take protective action (eg switch it off?), or

further damage resulting from failure to take

reasonable action to prevent further

deterioration etc ( Example: it was buzzing

loudly for a week but it kept working then it started smoking so thats when we decided to call you).

PLEASE - Tell us immediately of any problems!

 

New installations

Software setup assistance includes 30 days

free support by Telephone, Email, Skype, MSN

Remote_Desktop or as available.

Service Contracts  available on request

 

Disclaimer Note

We provide support for product we supply but

not for external service applications supplied by

others.We cannot intrude on Agreements and

Contracts you may have with others.(eg we do

not service your modems or routers or telephone

lines just because you may access your time

clock over the internet).

1)        We offer to import select product as a service and on behalf of trade customers who contact us knowing what they want, providing we can get it, the price is acceptable, and it is understood there will be a delay until it arrives from the overseas suppliers. (delivery times can range from 3 days to 45 days depending on product type, supplier manufacturing schedules, and country of origin).

On occasion a NZ customer "terms of Purchase" conditions may be in irreconcilable conflict with our "terms of Supply" conditions. In such cases we are unable to vary our terms where we are constrained by external factors beyond our control. We are willing to work with such customers where they may be able to purchase through their inhouse sub-contract arrangements otherwise we regret we may not be in a position to supply.

2)        Overseas purchases must be paid for as per our standard payment options when the order is placed, and orders are not refundable or returnable outside of warranty related issues or by mutual agreement. These are terms set by our overseas suppliers for small orders and represent standard practice for this type of transaction.

 

3)        RTB (Return to Base) Warranty: We provide warranty and service for product we source. If it faults within the warranty period, you must return it to us.

 

4)        Please contact us for current pricing before placing an order. Final sales prices for import product are indexed to the NZ dollar international currency exchange rate which changes minute by minute and which may have changed the final prices from those seen. For example, if the Kiwi dollar has risen in value against the currency of the country where the order is placed and the current weekly airline freight fuel surcharges have remained stable then our final supply prices may be cheaper etc. In all cases we quote prices based on the rate on the day...

 

5)        NZ customers please note that all NZD pricing in general including quotations and offers is by default exclusive of GST.

In addition prices displayed in some of our web pages do NOT represent final NZ selling prices but represent overseas factory costs excluding all costs associated with importation. In these cases there are a multitude of costs and fees to be incorporated roughly broken down into International money transaction fees, overseas freight costs, airline fuel freight surcharges, Customs Fees/Duties, Air NZ cargo terminal handling fees, Government levies and fixed User Charges, Brokers fees, Admin and local Courier charges (all +GST) that have to be included in the process of arriving at the final NZ sale price.

We list overseas factory prices in some instances because (i) we also supply to Pacific countries where many of the above import/export related costs do not apply and (ii) to itemise a list of options or accessories that are available with relative comparison costs.

 

6)        The rule is "Do not place an order if you are not 100% committed to buying the equipment". We will do our best to answer your questions and supply requested material so that you can be informed before you make a decision to purchase. If you do place an order, you will be expected to pay for it. These are not off-the-shelf retail products but each order is individually manufactured per customer. For this reason there are no returns and no refunds outside of warranty related matters excepting by mutual agreement in special circumstances.

7)        Again - Please note our Policy on Overdues accounts and on orders which are placed but not paid for (see above). This warning should not have any relevance for a reliable and honest customer but we have to put it in here to cover ourselves against eventualities.